As the maintenance manager for a large charitable organisation which runs several leisure centres, a conference centre, and a theatre, I must be sure we work with trusted and reliable contractors. The most important aspects I look for in contractor are: Excellent communication Positive work ethic Quality of work Solution focussed, even if this means giving advice that may mean the work goes to a different discipline/contractor – in other words putting the client first Value for money pricing Flexibility to work within allocated timescales/short notice work requests Reflective focus on works including follow up communications Compass meet all these expectations and have completed multiple works for us, all of which have been exemplary. The most recent occasion I have used Compass was when several sections of flooring in an accessible wet room collapsed. The team worked on short notice, attending site to assess the same day as my phone call. Work started the following day and was completed ahead of timescales, working over the weekend to ensure we could get this room open to the public as soon as possible. I would absolutely recommend Compass as a contractor who can provide remedials, new fits and servicing in multiple disciplines. Compass Building Services are also family run business, which I feel helps develop a strong dependable working relationship.